行政助理经理 - 餐饮 Executive Assistant Manager - F&B

负责整个餐饮部门的战略规划与商业成功，对部门的损益负责
全面监管所有餐饮服务场所的日常运作
确保所有员工按照酒店及集团的服务标准与程序为客人提供优质服务，并带领团队达到宾客满意度等关键目标值
与行政总厨及厨房团队紧密合作，确保菜品出品质量稳定，并与前厅等相关部门保持高效协作
洞悉市场及消费趋势，主导营销推广活动，并持续推动菜单及餐饮产品创新 高效处理宾客的反馈与投诉，维护餐厅及酒店的声誉
Responsible for the strategic planning and commercial success of the entire Food & Beverage division, with full accountability for the department's P&L performance.Oversee the day‑to‑day operations of all Food & Beverage outlets.Ensure all team members deliver high‑quality service to guests in accordance with hotel and corporate service standards and procedures, and lead the team to achieve key performance targets, including guest satisfaction scores.Work closely with the Executive Chef and the culinary team to ensure consistent food quality, while maintaining effective cross‑departmental collaboration with Front Office and other related departments.Stay abreast of market and consumer trends, lead promotional and marketing activities, and continuously drive menu innovation and F&B product development.Handle guest feedback and complaints efficiently to safeguard the reputation of the restaurants and the hotel.