前台督导/Front Desk Supervisor

Work closely with the managers to ensure daily operations in Front Office are run smoothly. Ensure all areas in Front Office are covered by sufficient manpower at all times. Overseeing and training all Front Desk Agents at the counters to ensure consistency of services rendered to all guests. 与部门经理紧密地合作，提供积极有效地协助，以达到令前厅部的日常运转顺利正确地进行的目的。确保在任何时刻前厅部各个岗位都配以充足的人力。监督并培训所有的前台员工为客人提供一致性的服务。
1. Meeting and escorting of VIP guests to their room/s and any other guest as and when required. 迎接VIP客人（及其他相应的客人当有需要时）并陪同引领到他们的房间。
2. Handling of guests’ request and complains and taking ownership of guests’ feedback. Correspond with guest if necessary. 处理客人的需求及投诉，负责集取客人的反馈信息，必要时与客人保持联系。
3. Handling of overbooked situations with Manager on Duty 协同当班经理处理解决超员预订的状况。
4.Maintain effective service in line with the Hotel’s Corporate Image为客人提供有效的服务并保持其与酒店团队形象的一致性。
a) Company’s Grooming Standard酒店仪表标准
c) Standard Operation Procedures标准工作程序
d) Departmental Policies部门方针政策
e) With solid night shift experience and full availability for night shift schedules.具有夜班工作经验且能够接受夜班工作