礼宾司 Chief Concierge

职位职责：
Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.
确保所有的营运章程得以贯彻实施。
Assist in monitoring the supplies and maintenance of all Concierge equipment.
监督部门必需品的供应以及维护情况。
Meeting VIP guests at ground floor.
在大堂迎接VIP客人。
Assist in training and coaching of all Concierge Associates.
指导和培训礼宾部的所有员工。
Request for guest to fill up our GSS forms upon check out.
在客人退房时鼓励客人填写客人意见书。
To counsel/coach all associates to ensure the consistency of their performance.
培训所有员工在工作中要有一致性。
To liaise with other departments on new policies/packages.
与其他部门保持良好沟通，以获得更新的信息。
Knowing all emergency procedure at all times.
了解所有应急情况下所要采取的行动步骤。
职位要求：
5 years related experience in 4 or 5 star hotel
5年以上四星、五星级酒店相关经验
Proven good relationship with the Airport and the local Taxi Companies
与机场以及租车公司保持良好的联系
Outstanding leadership and communication skills
要有显著的工作能力以及沟通能力
Detailed Knowledge of Fidelio System /Opera
熟悉操作电脑系统