Learning & Development Manager 学习与发展经理

1. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. Ensures and provides flawless, upscale, professional and luxury guest service experiences.
深度践行嘉佩乐企业文化与服务理念，以身作则树立榜样，激励团队成员；确保并提供无瑕疵、高端、专业且奢华的宾客服务体验。
2. Conducts a Learning Needs Analysis that includes operational performance matrix.
开展学习需求分析，包含运营绩效指标相关内容。
3. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources.
制定并严格执行所有培训项目、专项举措及学习资源的年度预算。
4. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.
针对绩效差距及管理能力需求，快速设计并开发学习项目（或混合式学习项目），为学习需求提供解决方案。
5. Effectively market the learning function’s programs, initiatives, and online learning through campaigns and visuals in a creative and structured manner.
以富有创意且有条理的方式，通过宣传活动及视觉物料，有效推广培训部门的项目、举措及线上学习资源。
6. Manages an effective Learning Coaches program.
管理高效的学习教练项目。
7. Responsible for an indirect reporting relationship with the Learning Coaches, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
负责与学习教练建立间接汇报关系，确保其职责得到支持与培养，助力其达成服务标准、提升宾客满意度。
8. Trains new Learning Coaches when required and regularly coaches and develops Learning Coaches in their role and responsibilities.
根据需求培训新的学习教练，并定期指导、培养学习教练履行其职责。
9. Manages and coordinates for all compliance and safety related training to be completed annually.
管理并统筹所有合规及安全相关培训，确保每年按时完成。
10. Manages and ensure all Training Certification Manuals are relevant and updated regularly, and training checklists are submitted for new hires.
管理并确保所有培训认证手册的相关性及定期更新，同时督促新员工提交培训检查表。
11. Manages and facilitates Capella Academy modules, incorporating adult learning principles, learning activities and experiential learning.
管理并开展嘉佩乐学院相关课程，融入成人学习原则、学习活动及体验式学习模式。
12. Manages and facilitates hotel orientation program for all new colleagues.
管理并开展所有新员工的酒店入职培训项目。
13. Prepares and produces training calendars that reflect performance gaps and learning needs.
制定并制作培训日历，精准体现绩效差距及学习需求。
14. Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues.
为团队成员提供富有感召力的领导力、清晰的愿景与方向，践行嘉佩乐品牌价值观与理念，为全体宾客及员工打造卓越体验。