宾客服务接待员 Guest Services Agent

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’sname at every opportunity
迎接所有的客人在任何时候以友好、乐于助人的方式并试图抓住一切机会学习和使用客人的名字
Maintains intimate knowledge of departmental standards and procedures
保持亲密的知识部门的标准和程序
Performs check in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation
执行检查,检查和房间改变程序,确保所有数据完全进入到酒店系统按照预定
Maintains cash float and ensures accurate daily report of all money received
保持现金浮动对接收到的所有资金,确保准确的每日报告
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager ifhe/she unable to
Performs the audit balances and prepares all works for audit in an orderly fashion
执行审计的平衡和准备所有审计工作到一个有序的时尚学科去
When on night shift, checks night report, prepare the morning report and prepare all necessary formsfor the guest arrival
当上夜班,早上晚上检查报告,准备报告和准备所有必要的形式为客人的到来
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG
努力维持高标准的酒店特别对洲际酒店的重要性