预订文员 Reservation Agent

To provide a differentiated call experience to our guests, ensure that their needs and enquiries are taken care of.
为客户提供与众不同的接听体验，确保客户的需求和疑问得到满足；
To generate sales and to assist in the handling of the customer queries;
负责接听销售预定，协助解答客户询问；
Book reservations, provide information with specific emphasis on sales and service to the caller in accordance with policies and procedures;
安排酒店预订，遵照公司的制度与程序；