健身中心运营及宾客关系经理 Wellness Club Manager

仔细跟进每项任务并确保完成。检查所有未尽事项，且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
礼貌而高效地处理所有客人和会员的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
确保所有员工始终提供给客人礼貌、专业的服务。
Ensures all employees provide a courteous and professional service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
与客人建立和谐的宾客关系并长久保持。
Establishes a rapport with guests and maintains good customer relationship.
制定并有效执行健身中心推广计划并更新客史数据。
Implements consistent wellness promotion programmes and maintain a relevant guest history database.
严格遵循部门的运营预算，并严格控制成本。
Ensures that the Department’s operational Budget is strictly adhered to and that all costs are strictly controlled.
完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.