前台接待员

Shangri-La, Yiwu 义乌香格里拉
Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.
义乌香格里拉位于高达215米的义乌世贸中心，毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅，为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食；越绣灶自助餐厅大厨现场烹饪提供当地与国际美食；大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2，000平米无柱式大宴会厅挑高12米，可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅，其中部分还配备自然采光。
We are currently looking for a Service Associate –Front Desk to join our team.
As a Service Associate –Front Desk, we rely on you to:
1. To have complete knowledge of the operational systems at Front Office. 
2.To have complete knowledge of Shangri-La standard operating policies and procedures.
3. Familiarize yourself with booking information, customer information, especially the names of incoming viPs and regular customers, and all hotel activities.
4. Performs check-ins and check-outs efficiently.
 
We are looking for someone who:
1. Presentable, Communication skills, Good Health, Articulate.
2. Has a rather good grasp of both written and spoken English.
3. Ability to interact, Ability to lead a team, Takes ownership and initiative.
4.Knowledge of computer, Able to work flexible hours.
 
工作概述：
1.全面掌握前厅部操作系统专业知识。
2.全面掌握香格里拉标准操作政策和程序方面的知识。
3. 熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
4. 高效率地办理入住和退房手续。
 
岗位要求：
1.良好的外貌，沟通良好，身体健康，语音清晰。
2.良好的英文口语及书写领会能力。
3.善于交际，团队领导能力，有主人翁精神和主动性意识。
4. 会使用电脑办公软件，能适应酒店的工作时间。
 
If you are the right person, what are you waiting for？ Click the apply button now！