宾客关系副经理

Under the general direction of the Guest Relations Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
服从宾客关系经理的全面指示，执行和履行洲际酒店的一些本地相关政策和程序，有计划的协助前台，总机，商务中心和礼宾各个部门的正常运作。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。
· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
· Prepare monthly report on Priority Club Rewards members.
准备会员的月度报表
· Inspects all VIP rooms prior to arrival
检查贵宾的房间
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery
和其它部门紧密配合提供优质服务
· Input guest data into Opera history system
录入客人数据到相关系统
· Assist to promote Inter-Hotel sales and in-house facilities
协助推广酒店销售和设施.
· Perform such functions as to include but not be limited to:
完成以下工作：
Priority Club and regular guest welcome letters
会员和普通客人的欢迎信
Solicitation of Priority Club applications
邀请新会员的加入
Attending to special requests by guests
关注客人的特别需要
· Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人的投诉，做出相应的行动。
· Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。
· Services offered for the Club room and Club Lounge with the aim to maximum guest satisfaction
提供行政房客人的优质服务以提高满意度。
· Ensure the personnel maintain the appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划.
· Compliance to the IHG standards and policies.
确保宾客服务遵从酒店的标准和政策
· Performs other tasks assigned by the manager
完成其他分配的工作
· Maintain and execute Finance standards and procedures.
遵照所有财务标准工作程序。
任职要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Able to read and write English or Japanese
· 能够读写英语，或者日语
· Proficient in the use of Microsoft Office and Front Office System
· 熟练使用微软办公软件和前台系统