楼层领班

Primary Responsibilities
主要职责
Deliver Professional and Efficient Room
Service
提供专业高效的客房服务
·
Provide a consistent room and bathroom product and
service adjacent areas that meets the hotel’s standards for cleanliness and
presentation and offering high quality service.
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
·
To daily spot-check
vacant, occupied and out order rooms and report finding to floor supervisor.
每日检查所在楼层空房，住客房和维修房，发现问题及时向楼层主管报告。
·
Responsible for the
cleanliness in floor public area and the tidiness of pantry.
负责楼层公共区域和工作间的卫生。
·
To coordinate the spring
cleaning/extra work schedule/maintenance requisitions of all rooms and public
areas with floor supervisor and ensure such schedules and requests are followed.
协助楼层主管来完成制作房间和公共区域的大清洁/特别清洁/工程维修并且保证这些计划顺利进行贯彻。
·
Assist floor supervisor
to check all rooms and ensure the cleanliness of the room meets hotel standards.
协助楼层主管检查房间，确保房间清洁质量符合酒店标准。
·
Abide by Supervisor
instruction and make up the urgent guestroom.
服从主管的指示，先整理紧急的房间。
·
Clean guestroom in the
following order: early guests request, occupied room with make-up sign, arrival
guestrooms, occupied rooms, check out rooms.
按以下顺序打扫房间：清早客人有要求的，住房有打扫房间标志的及已经预定了退房，住房，退房。
·
Everyday check in in
advance 15minutes and check out after 15minutes, then know assignment and take
work report and keys.
每天应提前十五分钟到部门签到和推后十五分钟签退，然后领取各自区域的报表及钥匙。
·
To inspect if there is
damaged equipment or Lost & Found and report to Housekeeping office in
time.
及时检查如有设备损坏，或有遗留和丢失物品应及时报到客房部办公室。
·
To fill in Room
Attendant work report form as required.
按照要求填写楼层服务人才作报告。
·
Tidy up and filled the
pantry and trolly.
下班前整理并补充好工作间和工作车物品及易耗品。
·
Ensure the veracity of
the matters that will be handed down to the next shift.
交接给下一班人才的事情要保证其准确性
·
Switch off all lights in
pantry, lock the door, hand in work form to Supervisor ，and return the keys to office.
关工作间所有的灯，锁门，将工作报表交至主管处,并将钥匙归还到办公室。