为您服务预订中心接待 At Your Service and Reservation Agent

To serve as the main point of
contact for all guest requests and needs. Agent is responsible for answering calls in order,
recording the guest request and then pursuing the issue to a resolution. The
agent must exhibit courteous hospitality at all times and fully own the guest
issue. When in communication with the guest, the agent
must be proactive in every area including offering additional services. Most
importantly the agent must coordinate the response to the guest issue and then
follow up with the guest to ensure satisfaction with the result.
作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话，记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中，接线员须积极对待并提供更进一步的服务。作为接线员，最重要的是须通过协调后给客人以答复，并且后续跟进以确保客人对处理结果满意。
Handle all incoming calls
and correspondence coming into the At Your Service and Reservation department.
Input all bookings in Marsha and handle other clerical work in the office.
处理所有直接和转接至为您服务预订中心的电话，将预订信息输入系统。