Guest Service Center Intern总机实习生

Process all incoming and outgoing calls accurately and courteously
准确有礼貌地处理所有来电和去电
Records and controls accurately wake up calls
准确执行和记录叫醒服务
Assists guests with international calls and directory queries
协助客人拨打国际长途或其他需求
Calls guests by name whenever possible
尽可能称呼客人姓名
Abides by principles of guest privacy
尊重和保护客人隐私
Handles guests needs or requests and reports complaints to the Telephone Supervisor
处理客人需求，如遇客人投诉，及时向主管汇报
Maintains a clean work environment
保持工作区域干净整洁