宾客关系主任 Guest Relation Officer

Remains observant and responds to each guest whoapproaches the hotel.保持关注每一位抵达酒店的客人并主动问候。Maintains high visibility with guests and colleagues,ensure that guest and colleague concerns areresolved in a professional and timely manner.积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。Stand by in the Front Desk or lobby area, to assistFront Office Operating department to provide service at critical guest flowtime.在前台及大堂区域服务客人，并在客流高峰期协助前厅运营部门提供对客服务。Coordinate and escort guest forthe arrival, stay anddeparture experience to ensure a seamless experience.协调和礼貌地引领客人办理入住，退房来保持客人无缝的住宿体验。Ensure guests’ needs beanticipated, guests’ preferences be collected, and the needs and preferences bemet during current stay and future stays.确保客人的需求被预知、喜好被收集、并且这些需求和喜好在今后会始终被得到满足。Communication with Front Desk to ensure all VIP andloyalty guests’ billing is correct and delivered the night prior to departure;schedule check out services with Concierge team.与前台沟通，确保所有贵宾和常住客的账单信息的准确性，并在客人退房前一晚送至客人房间，安排客人退房时的礼宾服务。Coordinate with the Front Office and Housekeeping toensure preferences are consistently met.协调前厅部和客房部，确保持续的满足客人的喜好。Ensure hotel operation supporting systemsbe fully utilized to embrace guest experience.确保各类酒店管理系统和软件得到充分的使用以提高宾客体验。Managementof the guest service experience /personalization.确保个性化服务以提升客人体验。