宾客服务主管

招聘宾客服务主管、夜班宾客关系主管、宾客服务接待，宾客关系主任GRO， 总机宾客服务接待。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front desk operations during assigned shift including:
· 在当班期间监督前台运营情况，包括：
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise group bookings
监督团队预订情况
Assisting with serious complaints
协助解决严重投诉问题
· Supervise cashiering activities during shift including:
· 在当班期间监督收银的活动，包括：
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非正常的付款情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导培训
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
· Works with Superior on manpower planning and management needs
· 与上级领导一起进行人力规划和管理需求的讨论