前台主管 Front Desk Supervisor

· Conducts shift briefings to ensure hotelactivities and operational requirements are known
· Supervise Front Desk operations during assignedshift including:
o Maintenance of guest information
o Maintenance of information about local events
o Compile occupancy statistics
o Supervise the use of he public address system
o Supervise group bookings
o Assisting with serious complaints
· Supervise cashiering activities during shiftincluding:
o Cash handling and banking procedure
o Dealing with irregular payments
o Instructing staff in credit policies andfacilities
o Instructing staff in cash security procedures
o Carry out debtor control
o Prepare reports
o Supervise the cashiering system
· Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity
· Registers and roomsall arrivals according to established procedures
· Maintains intimateknowledge of departmental standards and procedures and ensuring itsimplementation
· Ensuring all data ofcheck in, check out and room change are entered completely into the hotelsystems in accordance with reservation
· Conduct cashierfloat inspection and ensures accurate daily report of all money received
· Cashes hotel guest’spersonal and travelers checks and assists with currency exchange and ensure theaccuracy of these activities
· Responsible andattends to guest’s request of using the service of safety box at all times andmaintain the accurate record
· Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs.
· Attends to guest’scomplaints, inquiries and requests, referees problems to Guest Service Manager/ReceptionManager if he/she unable to assist
· Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
· Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
· Performs the auditbalances and prepares all works for audit in an orderly fashion
· Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
· Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand
· Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times
· Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard
· Establishes andmaintains effective employee relations
· Performs relatedduties and special projects as assigned