前台接待领班-Front Desk Captain

Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
确保PCR会员所获得始终得到应有的优惠，确保常客及其它VIP客人能得到特别的关注和服务
Inspects all VIP rooms prior to arrival
在VIP客人抵店前检查其房间
Greet VIP guests personally
亲自欢迎VIP 客人
Oversee maintenance of efficient repeat guest history system
密切关注系统里常住客人的历史信息
Promote Inter-Hotel sales and in-house facilities
集团不同酒店之间的促销活动和内部设施的促销
Perform such functions as to include but not be limited to:
执行以下职能，但不局限于此
Priority Club and VIP guest welcome letters
准备优悦会会员和VIP客人的客心
Solicitation of Priority Club applications
推荐客人加入优悦会
Attending to special requests by guests
处理客人特殊需求
Handle guest complaints and refer them as necessary, follows up on corrective action
正确处理客人投诉
Compile, analyze and control guest relations’ costs
编辑，分析控制用于客户关系的成本
Review arrival lists for VIPs to check room allocations, amenities, and special requests
根据预抵VIP报表检查客房的相应的设施和摆设
Prepare requisitions for amenities on a timely basis
及时准备好相应的设施
Works on guest’s preference collection, establishing guest history
收集有关客人喜好的信息，建立客人历史纪录
Ensures guest’s room is set up upon guests’ preference, following up with related departments
根据客人喜好设置房间设施，并与相关的部门保持沟通