房务总监 Director of Rooms

The job of Assistant Director of Rooms is executed satisfactorily when:
● The operations of all Rooms Division related departments are running smoothly:
● Positive guest feed-back on all channels including one on one, social media and CSS reports
● CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
● LQA (Leading Quality Assurance) audit results are 85% and above
● ESS (Employee Satisfaction Survey) results are 75% and above
● Kempinski Guest Experience is implemented
● Kempinski policies, procedures and their respective standards are implemented
● Profitability and occupancy are achieved according to budget and forecast