前台接待/领班/主管

Job Responsibility
岗位职责：
Be familiar with the hotel promotion, room rate and occupancy.
掌握酒店各项优惠政策和房价政策，了解客房状况和出租率。
Check daily guests’ reservation and VIP name list, make reasonable arrangement of the guests.
检查客房预订信息及VIP客人的名单，合理安排宾客入住。
Be responsible for Check-in and Check-out and make sure the accuracy of bill.
正确效率的为到店客人办理入住手续和离店手续，确保房帐金额准确。
Change guest room or adjust the room rate for guest according to their requirement.
负责解决宾客的换房、变价等要求。
Arrange room for special guests in advance and type in their likes and requirement into system.
负责提前为有特殊要求的客人排房间，并在系统中录入客人的喜好及要求等相关信息。
Complete the work assigned by manager/FOM in time.
及时完成上级领导布置的任务。
 
Job Qualifications:
任职资格：
Secondary school or above, have working experience in 4/5-star hotels is preferred.
中专及以上学历， 有4-5星级酒店前台工作经验者优先。
It is a plus for night shift acceptable. Two days work and two days off.
可接受夜班，做二休二。
Fluent spoken English, dignified, presentable, articulate and no gender required.
男女不限，形象气质佳，英语口语流利。
Skilled in the operation of reception, have strong communicate skills and the ability of dealing with emergencies.
熟悉前台的各项业务。具有较强的沟通能力及突发事件处理能力。
Bright and outgoing, have strong service consciousness.
性格开朗、头脑灵活、具有较强的服务意识和责任感。
 
Benefits:
福利待遇：
If you need, we would provide dormitory for you. (300yuan per month)
如有需要，我们将为您提供员工宿舍。（每月300元）
Staff can enjoy free meals in our staff canteen.
酒店员工可享有免费的工作餐。