快乐度假·宾客关系主任·微笑服务·年终奖可谈·主理人

职责义务：
Duties & Responsibilities:
1.掌握当日客情及餐饮活动。
Keep track of the current customer situation and dining activities.
2.参与各项前台的工作，发现并上报工作中出现的问题。
Participate in various front desk tasks, identify and report problems that arise during the work.
3.掌握当天到店及离店的重要宾客，回头宾客。
Be familiar with the important guests and repeat guests who arrive and leave on that day.
4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
Prepare registration forms, key cards, etc. before the guests arrive to ensure a convenient and quick check-in process.
5.与住店宾客保持良好沟通以了解宾客喜好，协助宾客解决疑难事宜。
Maintain good communication with the guests staying at the hotel to understand their preferences and assist them in resolving any difficulties.
6.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。
Conduct daily phone visits to the guests staying at the hotel, collect guest opinions and take timely follow-up measures and report to the superiors.
7.在前台、大堂及行政楼层接待及迎送住离店的宾客。
Receive and greet guests arriving and departing at the front desk, lobby and executive floor.
8.协助入住行政楼层之宾客办理登记入住及离店手续。
Assist guests staying in the executive floor in completing the check-in and check-out procedures.
专业知识技能：
Job Knowledge / Skill:
1.大专以上学历，有同岗位工作经验1年以上，有良好英文沟通能力。
College degree or above, with more than 1 years of experience in the same position, and excellent English communication skills.
2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。
Possess a good sense of service, teamwork spirit, as well as good communication, coordination and adaptability skills.
3.注重细节，工作有责任心，敢于承担责任，执行力较强。
Pay attention to details, have a strong sense of responsibility at work, dare to take responsibility, and have strong execution ability.
4.有上进心和良好的学习能力和抗压能力。
Have a strong sense of ambition and good learning ability as well as the ability to withstand pressure.