Duty Manager 公寓值班经理

FINANCIAL
·To assist Operation Manager in overseeing the daily operations expenses and revenue.  协助运营总监管理日常开支和收入。
·To maximize sales and increase lease through site inspections and extension of stays.  尽量通过带客人看房和延长客人在店住宿来提高销售额。
CUSTOMER
·To oversee, plan and develop the Guest Activities Program, F&B events and Guest History together with the CRE team.  协同CRE做好组织住客活动，餐厅事宜和客史等工作。
·To oversee Loyalty Program for the residents, lifestyle packages and retaining programs for extension of stays.  负责对住客忠诚度以及对生活习惯的维护，以及续住客人的跟进事宜。
·To develop resident contact hours program to obtain feedback and create a closer relationship with the residents.  开展与住客接触活动，接收顾客意见反馈和与住客保持良好关系。
INTERNAL BUSINESS PROCESS
·To oversee daily work areas concerning the CSHIS, in particular front office and billing issues.  监督与CSHIS有关的日常工作，尤其是前台和帐务。
·To develop and update all monthly feedback to Guest History.  做好每月客史的输入及更新工作。
·To conduct OJT for CRE and orientation for new staff.  对CRE进行岗位培训和对新员工进行入职工作。
·To focus on portfolio in managing front office operations.  加强管理前台工作。
HUMAN CAPITAL
·To lead by an example and oversee the work distribution among the CRE.  要给CRE树立榜样，起到带头作用，并监督好CRE的工作分配。
·To lead and build teamwork among the CRE.  做好CRE的团队工作。.
·Ad hoc tasks assigned by leaders of Operation Team. 运营团队负责人安排其他工作。