Service Manager 服务经理

Job Purpose 职位描述
Be responsible for managing VIP Group and Restaurant to deliver an excellent guest service while training talent and working within budgeted guidelines.
负责管理VIP团队及餐厅运营，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。
Primary Responsibilities 主要职责
· Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有的酒店客人建立并保持积极的关系。
· Take action to address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
Knowledge and Experience 知识和经验
·Good oral and written communication skills
良好的口头及书面沟通能力
· Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
至少2年酒店相关运做经验，最好具有国际连锁酒店工作经验
· Associate degree or above
全日制大专（含）以上学历
·Experienced in all aspects of restaurants service
餐饮服务的各方面丰富经验