宾客关系主任 Guest ReIations Officer

Your day to day 日常职责
1.Check daily guestarrival report（GAR report) to get member guest’s preference and request,and arranged for them before check in.
每天查看会员抵达报告，了解会员客人的喜好及需求，并根据会员客人的喜好及需求在抵店前妥善安排好。
2.Inspects all VIP rooms prior to arrival.
在贵宾到达前对贵宾房进行检查。
3.IHG Rewards Club/Intercontinental Ambassador and regular guest welcome letters.
向IHG优悦会会员/洲际大使和常客致欢迎信。
4.Solicitation of IHG RewardsClub/Intercontinental Ambassador applications
发展IHG优悦会会员/洲际大使。
5.Attending to special requestsby guests
回应客人提出的特别要求。
What we need from you 我们需要你具备
1.Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
2.Proficient in the use ofMicrosoft Office and Front Office System.
熟练使用微软办公软件和前台系统
3.1 years experience in front office / guest services operations,including supervisory experience at a hotel of similar size and complexity, oran equivalent combination of education and experience.
拥有1年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的经验，或与此相当的教育和相关工作经验结合的背景。