餐饮服务领班—西餐厅

· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregular payments
处理异常的付款情况。
· Control stock and monitor security procedures
控制存货和监督保安程序。
· Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。
· In the absence of a supervisor & Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理/主管缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise outlet functions
监督各项职能。
· outlet service
负责餐厅的服务。
· Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
· Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理指定的每周培训。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
· Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
· Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
· Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
· Assist Outlets operation when assigned by Restaurant Manager
· Create positive publicity opportunities
创造良好的公众宣传机会。
· Recycle wherever possible
尽可能再利用能源。
· Actively involved in Hotel welfare and Charity Drive
积极的参加酒店的慈善活动