客房部领班/主管 Team Leader

§ 遇到投诉或问题，如果不能立即找到解决问题的方法时，则向副理汇报。
Reports complaints or problems to Assistant Managerif no immediate solution can be found.
§ 确保具有营销员的态度并在酒店内随时发现销售的机会。
Ensures a sales attitude is adopted at all timesand maintains an awareness of all sales opportunities within the Hotel.
§ 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
Ensures a high level of product knowledge of hotelin order to promote/ upselling F&B outlets and other facilities/ programmeswhenever opportunities arise.
§ 确保持续高水平的宾客服务。
Ensures a high level of customer service isconsistently maintained.
§ 将来自任何客人和其他部门的反馈与领班和副理进行沟通。
Ensures the Assistant Manager is kept fully awareof any relevant feedback from either customers or other departments.
§ 遵守酒店有关客房部的政策及程序。
Complies with the Hotel’s Policies & Proceduresrelating to Housekeeping.
§ 遵守房务部定立的系统及程序。
Complies with all systems and procedures as laiddown by Rooms Division.
§ 确保客房的清洁和服务达到凯悦品牌的标准。
Ensures the cleaning and servicing of guest roomsmeet Hyatt brand standards.
§ 确保正确地储存及发出客用品。
Ensures proper storage and issues of guestsupplies.
§ 确保按设定的程序及标准处理客房的布草、客衣。
Ensures house linen and laundry as well as guestlaundry being handled as per the set procedure and standards.
§ 分配每日工作量并对工作质量和进度进行跟进。
Assign daily task reasonably and monitor thequality and process.
§ 更新可以入住房间的房态。
Updates status of rooms ready for occupancy.
§ 管理储存物品的盘点，确保准确的用品供应。
Manages inventory of stock to ensure adequatesupplies.
§ 检查房间、楼层公共区域，以发现须要维修及更换的家具或设备，并向楼层AM或客房部经理提出建议。
Inspects rooms, floor public areas todetermine need for repairs or replacement of furniture or equipment, and makesrecommendations to Assistant Manager or Housekeeping Manager.
§ 指引和协助负责清洁的员工的工作任务。
Directs and assists in assigning work to cleaningpersonnel.
§ 检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域，以保证这些地方的干净、整洁。
Inspects guest rooms, corridors, staircases,service areas, lobbies, and other public areas for cleanliness and orderliness.
§ 报告给工程部所有要维修和维护的项目。
Reports to Engineering Department all items andfixtures requiring maintenance or repair.
§ 检查所有重要客人和长住客人的房间。
Inspects all VIP and long-stay guest rooms.
§ 申领客房用品、家具及设备。
Submits requisitions for room supplies, furniture,and equipment.
§ 处理客人关于客房部服务或设备的投诉。
Handles guest complaints regarding Housekeepingservice or equipment.
§ 对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。
Inspects guest rooms and submits prompt andaccurate room status reports to housekeeping coordinator and/ or Front Officeemployees.
§ 发放、检查及控制所有清洁用品和设备。
Issues, inspects, and controls all cleaningproducts and equipment.
§ 报告所有遗失及损坏的酒店财产。
Reports missing and damaged hotel property.
§ 根据酒店“失物招领”制度，报告并处理所有失物招领事项。
Reports and handles all Lost & Found items asper Hotel “Lost and Found’ policy.
§ 保持恰当的记录并控制客房部日常运营及报告。
Maintains proper records and controls dailyHousekeeping operations and reports.
§ 确保所有供应品、设备及储藏室的整洁。
Ensures the cleanliness of all supplies, equipmentand storage rooms.
§ 根据酒店的政策和客房部的规定使用和控制钥匙。
Use and control hotel keys according to hotelpolicy and Housekeeping principle.