宾客服务经理 - 总机 - Guest Service Manager

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。
You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.
管理宾客服务中心的日常营运，包括酒店的接线员、接单员及指定的宾客服务专员。
To manage the day-to-day operation of our Communication Center, which covers the hotel's operators, order takers and designated guest service officers.
负责提供优质对客服务。
Responsible for providing high-quality customer service.
充分理解“宾客服务”理念及宾客服务部的工作
Fully understand the “Guest Service” concept and how Guest Service plays their part.