Night Manager 夜班经理

· Conduct inspections of front ofhouse and back of house during shift, including Front Office, Housekeeping,Lobby, Food and Beverage Outlets, Public Areas, Car Parking
· 在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场
· Meet and Greet VIPs
· 迎接贵宾
· Handle all Complaints
· 处理各种投诉
· Ensure working of all FrontOffice Policies and Procedures
· 确保前厅部所有政策和工作程序都得到遵守
· Ensure effective shifthand-over
· 确保有效的交接班
· Be knowledgeable of FrontOffice systems and know back up procedures and system recovery procedures
· 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
· Efficient check in and checkout process
· 保证入住和离店手续办理工作的效率
· Review and monitor earlymorning wake up procedures
· 检查和监督早晨的唤醒服务工作
· 在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上
· Complete knowledge of all roomtypes, hotel matrix, and facilities
· 完全掌握所有关于房间类型、酒店布局和设施的信息
· Review arrival lists andanticipate needs
· 检查到达旅客名单并预测各种可能的需要
· Operate communication equipment
· 操作通信设备
· Access and use rooms computerprograms
· 接触并使用客房电脑程序
· Conduct Credit card checks
· 对信用卡进行检查
· Ensure staff adhere toStandards and Procedures for cash handling
· 确保员工遵守现金处理标准和程序
· Maintain own cash float
· 保持自己的现金浮动
· Update Guest HistoryMaintenance
· 维护更新客史档案
· Prepare contingency reports
· 准备应急报告
· Staff Supervision of Nightstaff: Contractors; Porters, Cleaners, Room Service and works with HumanResources to ensure their performance is effectively managed
· 对夜岗人员进行监督，包括外包人员、搬运工、保洁人员、客房服务人员等，并与人力资源部门合作，以确保对上述人员的工作情况进行有效管理
· Oversees the Night AuditFunction
· 监督夜审工作