前厅部副经理

岗位职责：
Managing Guest Experience管理宾客体验；
Assist lyf guests with check-in procedures.协助lyf住客办理入住手续。
Handle guest queries related to facilities, services, registration, as well as provideinformation about local attractions and events.处理住客关于设施、服务、登记的相关问询，并提供有关当地景点和活动的信息。
Ensure Operational Efficiency确保运营效率。
Creating an Inclusive & Collaborative Community.创建一个包容和协作的社区。
Maintain guests' preference profiles and track their likes and dislikes.维护住客个人爱好的档案管理，跟进了解他们的喜好与不喜欢的事物。
岗位要求：
Diploma holder and above in related fields such as hospitality, events, operations,F&B, IT etc.大专或以上学历，酒店管理、活动管理、酒店运营、餐饮、信息技术等相关领域。
Experience in guest service or customer-facing roles is preferred.具有宾客服务或直接服务客户的经验者优先。
Dynamic and self-motivated with strong verbal and written communication skills inboth English and Chinese.充满活力且自我驱动力强，流利的中英文口头及书面沟通技能。
Highly organized with excellent multitasking abilities.较强的组织能力，并具备优秀的多任务处理能力。
Knowledge of property management systems and other relevant software is a plus.熟悉酒店管理系统及其他相关软件者优先。
Tech savvy, able to pick up and use new systems and technology solutions easily精通技术，能够轻松掌握和使用新的系统和技术方案。
Customer-oriented, warm and friendly personality with a genuine passion for creatinga welcoming and inclusive community atmosphere以客户为中心，有热情、友好的个性，真正有热情营造舒适和包容的社区氛围。