行李员|礼宾员

•Have good grooming and affinity, greeting guests with proper manner.
有良好的仪容仪表，亲和力，见到客人使用规范礼节打招呼。
•Effectively manage the parking area of the property and guide incoming cars and guests to get on / off during peak hours to avoid congestion or complaints.
有效进行物业停车区域的管理，能在高峰期合理指引来车、客人上下车，避免引起堵塞或客诉。
•Be familiar with property information, including but not limited to room location, room type, facilities and opening hours, and proactively introduce internal services, activities and surrounding tourist attractions and restaurants to customers to enhance customer experience.
熟悉掌握物业信息，包括但不仅限于客房位置、房型、设施及其营业时间，主动向客户介绍物业内部服务、活动及周边旅游景点和餐厅，增强客户体验。
•Luggage storage, collection, monthly inventory, and effective handling of due baggage according to Ascott policy.
做好行李的寄存、领取、月度盘点，对于到期行李按照雅诗阁政策进行有效处理。
•Provide quick and accurate luggage delivery services for guests entering and leaving the property.
为进出店客人提供迅速、准确的行李运送服务。
Provide car reservation services for guests.
为客人提供订车服务，
•Responsible for delivering messages, letters and express deliveries, obtaining recipient signature and record.
负责留言、信件、快件的投递，收件人签名并做好记录。
•In rainy or snowy weather, guests should be provided with storage for rain gear.
遇到雨雪天气，应为客人存放雨具。
•Demonstrate a good corporate and personal professional image in daily work and customer service. 在日常工作及对客服务中体现良好的公司和个人专业形象。
•Properly and promptly handle customer requests, inquiries, and complaints. If necessary, report to superiors in time.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
•Ensure compliance with Ascott's related policies, procedures, and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
•Actively cooperate with the team to complete daily work.
积极与团队配合完成日常工作。
•In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
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Fulfill any other tasks assigned by supervisor.
完成上级交办的其他工作。