Guest Serivce Center Supervisor 宾客服务中心主管

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Directs, supervises and
coordinates the activities in Telecommunication department
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指导、监督和协调电信部的活动
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Develops and implement
procedures for proper handling in and out going telephone calls, facsimile
transmission, rental equipment, lease telephone lines and other
telecommunication services
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开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
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Investigates complaints
regarding the Telecommunication services and the Operators and technicians,
takes appropriate actions.
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调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
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Develops working plans to carry
out goals, compares actual achievements against goal periodically, take
necessary corrective actions
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制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
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Establishes and maintains
effective employee relations
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与员工建立并保持良好的工作关系
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Organizes and conducts regular
meeting for all Telecommunication staff to facilitate communication and a smooth
operation
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组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行
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Manages and monitors the
operation of all equipment’s, software, hardware and endure all units are
working and installed properly
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对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
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Ensures all telecommunication
equipment’s are covered by the correct maintenance contract and the preventive
maintenance is performed
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确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
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Maintains up to date list of
all telecommunication equipment
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更新列有所有电信设备的清单
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Monitors the performance of
PABX/Voice Mail/Call Accounting software and maintain logbook of equipment
performance report
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监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
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Investigates and reports
software problem to Vendors, coordinates interface problem solving with the
hotel System Manager
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就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
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Maintains suitable record to
process telephone calls in the billing system, and to maintain record of the
room status up to the Brand minimum standards
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保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
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Maintains user documentation,
PABX system reports, telephone list, and numbering plan leases agreement on
rental lines, maintenance contract and local licenses
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保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
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Performs PABX data-base
programming and regular service change to control class of service on all telephone
sets in the hotel.
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进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
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Prepares and controls
departmental budgeted
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准备并控制部门预算
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To attend Telecommunication
seminar, product knowledge, presentation, organized by the external bodies
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参加由外单位组织的电信研讨会、产品知识讲座和演示。
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Performs related duties and
special projects as assigned
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完成被分派的相关工作任务和特殊项目
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Conducts shift briefings to
ensure hotel activities and operational requirements are known
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进行交接班说明工作，确定了解酒店活动和运营要求
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Prepares efficient work
schedule for Telephone staff, arranging holidays, vacation, taking occupancy
and forecasts and any large group movements into consideration
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在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日