餐饮总监 Director of Food & Beverage

Primary Responsibilities 主要职责
· Listens and responds spontaneously to questions asked by the guests, Heartist and suppliers. Tries to find a solution.
倾听和回应由客人，艺心家和供应商询问的问题，试图找到解决办法。
· Finds an immediate solution to precise and simple problems.
找到能够准确解决问题的方法。
· Knows how to improvise on an emergency situation.
了解怎样处理紧急情况。
· Learn lessons from difficult experiences to be proactive in ones area of competence.
吸取以往的经验教训来增强对事务的预见性能力。
· Peacemaker. Does everything to anticipate and respond to guests needs. Arbitrates divergent interests and guaranty a friendly environment.
和平使者。预期并回复客人的需求。在确保友好环境的前提下合理的处理各项分歧。
· Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision.
遵守程序。准时的，良好的形象，精确的完成任务。
· Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security.
确保各项规章制度良好的遵守并执行。为将会导致破坏服务质量或安全问题的行为提出忠告。
· Is open to others. Asks for advice of others. Is conscious of his role in creating a team image.
寻求他人的忠告。清楚自己的角色是在创建一个集体形象。
· Is a team player. Demonstrates flexibility in adapting to team constraints.
团队的领导人。 灵活的适应团队的制约因素。
· Respects others and their cultures. Encourages consensus building.
尊重他人以及其文化特点。 鼓励建立共识。
· Is open to ideas of others, receptive to those ideas and able to adapt established way of working.
听取并尊重他人的建议来适应已确定的工作方法。
· Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game.
踊跃提出并实施创造性的解决办法，以保持优势地位。
· Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
· Understands and knows how to anticipate the needs of the guests. Puts Heartist in position to get feedbacks from guests.
理解和懂得如何预计客人的需要。 站在心艺家的立场上考虑问题，
· Agreeing and implementing actions to make improvements to guest service.
就如何改进对客服务采取相应的措施。
· Making sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
· To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.
能够发现导致客人满意或不满意的缘由，并及时与管理层沟通确保进一步的跟踪服务。
· To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续的贯彻。
· Assessing team member performance against standards.
能够按照服务标准评估其他人才的工作表现。
· To plan, priorities organize and control the day-to-day operation.
计划，确定优先次序，组织及控制每日餐厅的运营。
Knowledge and Experience 知识与经验
• Diploma or degree in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
• 12 months and above in the same position with similar operations style.
具有12个月以上的同等职位的餐饮运作经验。所工作的品牌也需和费尔蒙同等级别。
• Food and beverage knowledge must be good.
对餐饮的知识有全面的了解。
· Being creative in the work and solving problems.
能在任何情况下用创新的方法完成工作。
· Interpersonal skills – communicates effectively/openly.
人际交往能力-有效率的沟通/公开。
· Communication skills in English spoken/written.
具备英语听说读写的能力。
· Reliable，consistent and passionate with the job.
可靠且能持续性地保持优质服务和热情。
· Personal presentation, clean/tidy.
注意自身形象，保持干净/整洁。
· Comes across as enthusiastic, energetic.
充满热情，精力充沛。
· Walk the talk, set as a good example to the team.
以身作则，贯彻始终的做一个好榜样。