Driver 司机

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Driver organizes and coordinates the concierge services to ensure that each guest’s experiences a memorable stay from arrival, during the stay, through to departure in line with Hilton and hotel policies and procedures.
What will I be doing?
As the Driver, you will be responsible for performing the following tasks to the highest standards:
• Actively seek verbal feedback from customers.
• Agree to and implement actions to make improvements to customer service.
• Ensure all guests receive a comfortable, safe and efficient transfer to and from their destinations.
• Positively deal with and learn from customers’ complaints and comments, following-up and providing feedback to the Front Office management.
• Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
• Be proactive towards customers, assisting them with any reasonable requests, and try to see these things before the customers ask.
• Be available to assist on duty within Concierge during any busy days or special events.
• Ensure that your uniform is clean, and you are well-groomed.
• Have detailed knowledge of departmental standards and Hilton brand standards.
• Obey traffic rules while driving.
• Answer guests’ questions promptly and politely in a helpful manner.
• Develop action plans to address shortfalls in standards and identifying shortfalls before they affect customer service.
• Implement and follow through with improvements identified.
• Ensure that vehicles are kept in a clean and good state at all times
• Drive hotel vehicles well and ensure that the vehicles are secure, and keys are kept.
• Check that all car / shuttle licenses and driver license are up to date and available for inspection at all times.
• Ensure service and maintenance records are kept up to date and service and maintenance of the vehicles are carried out regularly
• Keep records of transfers, mileage and fuel purchases.
• Be well informed of any relevant changes and events in traffic regulations and schedules, and keep the Chief Concierge informed.
• Have proper control on gasoline usage.
• Understand what’s going on in other departments and their implications for your own department.
• Planning ahead and ensure adequate resources are available
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Attend and participate in regular Front Office and other related meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Chief Concierge.
• Understand the goals of the hotel and the department’s role in achieving it.
• Set and agree to section objectives for self and team.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Participate and implement sales promotions and team member incentives as per discussion with the Front Office management.
• Participate and create an environment where “everyone sells”, promoting hotel transportation.
• Follow standard operating procedures to minimize loss.
• Be actively aware of departmental financial performance.
• Regularly review individual performance against objectives and provide feedback.
• Participate in trainer programs especially those related to the industry.
• Be fully aware of and competent with accident report procedures, fire policies and procedures, and bomb procedures.
• Understand relevant health and safety legislations and their implications on the operation of the department.
• Ensure that safe and healthy working practices are implemented at all times.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
【任职要求】
What are we looking for?
A Driver serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible in solving all problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressures.
• Understand basic spoken English to meet business needs.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!