Room Controller & Guest Experience Supervisor 房控员兼宾客体验主管

1.Responsible for renderingsecretarial and administrative services for Rooms Division. Perform duties of asecretarial nature including taking dictation transcription, typing, setting upappointments, receiving and screening calls, preparing correspondence andmemorandum, maintaining files of all Rooms correspondence and statistical data.
负责房务部的文书及行政服务工作。履行秘书的职责包括听写、翻译、打字和安排约会，以及接听电话，准备资料和备忘录保持一份完整高效的前厅部档案。
2. EnsureVIP rooms; reservation with special requests; pre-registered guests and tourgroup arrivals are all pre-blocked. Front Desk Supervisor is also to coordinatewith Housekeeping to ensure that vacant clean rooms are available before guests’check-in.
保证贵宾用房，有特殊要求的预订，和团队的房间要提前安排好。前台主管也需要同客房部联系以保证在客人抵店前有足够的干净房间。
3.Leads andsupports all Guest Experience initiatives at the property
领导及支持酒店所有宾客体验项目及方案
4. Reviews VOGperformance and guest feedback daily, identifies trends and areas for improvementon a regular basis and shares with relevant stakeholders (at a minimum once aweek)
每天回顾宾客之声的状态以及客人的反馈意见，识别动态以及分析出需要改进的地方定期与相关负责人分享跟进（至少每周一次）
5.RepresentsGuest Experience / be the voice of the guest daily at the morning briefing withupdates and highlights points for improvement and guest praise
每天早会分享最新的宾客体验/宾客之声的内容，并强调需要改进的地方以及分享宾客对酒店的表扬
6.Communicates the Brand AssuranceProgram and all new brand/quality initiatives effectively to all stakeholders
回顾与沟通新品牌所有的新标准/质量计划对相关人员有一定的效力影响
7.Conductsregular property self-assessments on the Operational Brand Standards and otherquality programs (at a minimum 4 times per year)
对于酒店品牌标准的运营和其他质检项目进行定期的自我评估(至少每年4次)
8. Works with andsupports Department Heads to prepare for LRA Brand Assurance audits
支持部门总监并一同准备酒店LRA品牌审计
9.Participatesto the annual revision of Operational Brand Standards with Regional/Globalteams
参与区域/全球团队年度运营品牌标准的修复拟定
10. Leads anddevelops a team of Guest Experience Champions within the hotel to conduct deepdives/self-assessments and identify improvement opportunities and solutions
领导并开发酒店宾客体验团队成员来进行自我发展/自我评估，从而提出自我提升的机会及改进的方案。
11. Conducts BrandAssurance refreshers training from time to time to all Department Heads
向各部门经理/总监定时开展品牌回顾培训
12.Ensure adherence to the attached task listwhich provides a framework to the Guest Experience Manager’s role
确保遵守作为客户体验经理角色框架的附加工作职责。