Foreign Guest Relation Officer 外籍宾客关系主任

§ Providesguests with the most accurate and up-to-date information at all time.
随时向客人提供最新，最准确的信息。
§ Handlesmails, messages, parcels.
处理信件、留言信息及包裹事宜。
§ Givegeneral information and general help to guests.
向客人提供全面信息及服务。
§ Controlsand handles out keys to guests.
保管及为客人分发钥匙。
§ Keyin the information of every guest into computer system.
在电脑中录入客人的信息。
§ Welcomesand assigns rooms to hotel guests according to reservations made
根据预定要求，恭迎客人并为其分配客房。
§ Controlsand maintains arrivals and departures records and pre-registration cards forVIPs and returning guests.
掌握并保留客人的抵离店记录及重要客人和回头客的提前登记卡。
§ Attendsto guest’s inquiries and requests.
倾听客人的咨询和要求，并提供相关服务。
§ Takeswake up calls from guests, flies in properly the call list and then sends it tothe Service Center for process.
根据客人要求，受理唤醒电话，正确归档话单，然后将其交于服务中心处理。