Guest Services Agent 宾客服务接待员（行政楼层）

Job Description
Prepare monthly report on Priority Club Rewards members.
Inspects all VIP rooms prior to arrival
Liaise with other departments and necessary outside contracts to ensure excellent
service delivery
Input guest data into Opera history system
Assist to promote Inter-Hotel sales and in-house facilities
Assist in review arrival lists for all arrivals and VIPs to check room allocations,
amenities, and special requests
Services offered for the Club Floor and Club Lounge with the aim to maximum guest
satisfaction
工作职责
准备贵宾会员的月度报表。
检查贵宾客人房间
保持和其他部门和外界合作的紧密配合提供优质服务。
录入客人资料在系统里。
协助推广酒店的销售和设施
根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。
提供行政楼层客人的优质服务以提高满意度。

Qualification
High School or Vocational Certificate in Business Management, Business Study or equivalent
1 year experience in customer service or switchboard operator.
任职资格
具有高中或商业管理，商务或相关的专业证书。
拥有1年宾客服务或电话总机的工作经验。