楼层主管Floor Supervisor

1. 当班时负表所有分配的楼层和客房。
Responsible for assigned floors and guest rooms during shift.
2. 与前台接待密切合作确保任何时间内正确的房态。
Work closely with the Reception to ensure correct room status at all times.
3. 确保所分配的区域的高度清洁。
Ensure highest standard of cleaning in assigned areas.
4. 确保在“请勿打扰”状态下客人的隐私被维护。
Ensure guest privacy is respected when DND status is displayed.
5. 监督夜床服务。
Supervise turndown service.
6. 负责钥匙的严格控制。
Responsible for strict key control.
7. 对客房的走廊和公共区域进行常规检查。
Inspect regularly guestroom corridors and public areas.
8. 迅速向工程部汇报维护活动。
Report maintenance issues promptly to Engineering.
9. 确保依照失物招领程序办事。
Ensure compliance of Lost & Found procedures.
10. 维持楼层布草房的干净和整洁。
Keep floor linen rooms neat and tidy.
11. 监督单元工作效率。
Monitor productivity of the unit.
12. 约束员工遵守纪律。
Discipline team member when necessary.
13.检查客房部员工的仪表,个人卫生和形象。
Check Housekeeping team member’s grooming, personal hygiene and appearance.
14. 协助准备员工排班表。
Assist with the preparation of team member’s duty roster.
15. 协助进行员工的培训和发展。
Assist with team member training and development.
16. 给予所管辖的员工以不断的建议和支持。
Provide ongoing advice and support to team member’s under your supervision.
17. 指导员工表现。
Supervise team member’s performance.
18.必要时对员工进行个别面对面指导。
Provide one to one instruction to team member members when required.
19.完成任何其他合理的职责和被指派的职责。
Carries out any other reasonable duties and responsibilities as assigned.