前台主管 Reception Supervisor

·
Supervise
Receptionists, assisting them with issues that may arise and ensuring that all
tasks are completed up to Raffles standards
督导接待员，协助他们处理可能出现的问题，确保所有任务都按照莱佛士的标准完成
·
Ensure that
the entire Front Office and the surrounding areas and including Lobby,
Concierge and Reception/Front Desk is continuously clean and tidy
确保整个前厅及周边区域，包括大堂、礼宾部、前台、前台持续保持干净整洁
·
Be fully
competent in all reception and cashier duties
充分胜任所有的接待和出纳工作
·
Liaise with
other Departments in regards to special guest requirements (i.e. Uniform/Guest
Services, Florist, Housekeeping, In Room Dining)
就客人的特殊要求与其他部门联系(如制服/客人服务、花店、客房服务、客房用餐)
·
Liaise with
Housekeeping as to which rooms do not need to be turned down if occupancy
allows
与客房管理部门联系，根据入住率安排哪些房间不用开夜床
·
Liaise with
Concierge to ensure swift baggage dispatch and collection
与礼宾部保持联系，确保行李的快速运送和回收
·
Coordinate
with Rooms Coordinator on all room allocations, ensuring effective
communication of these with Receptionists/Guest Service Agents
与房间协调专员协调所有房间的分配，确保与接待员/客户服务人员有效沟通
·
Check
potential room revenue for any discrepancies and do necessary corrections
检查潜在的客房收入是否有差异，并进行必要的纠正
·
Balance the
screen (room types) for next day
平衡第二天的房间类型
·
Maintain
amicable and co-operative working relations with all other departments
与其他部门保持友好合作的工作关系
·
To be
responsible for identifying any training needs of Reception/Front Office talent
and communicating these to the Assistant Front Office Manager
负责识别前台/前厅人才的培训需求，并与前厅部副经理沟通
·
The Reception
Supervisor may be required to carry out other duties, directed by the Assistant
Front Office Manager
前台接待主管可能被要求执行其他职责，由前厅部副经理指导