Guest Relations Officer 宾客关系主任

· Plan and co-ordinate the provision of friendly, efficient services to our guests. 
计划和协调安排贵宾赠品，高效率服务客人。
· Inspects all VIP rooms prior to arrival.
检查所有预抵的重要宾客房间。
· Greet VIP guests personally.
 当面问候客人。
· Promote Inter-Hotel sales and in-house facilities.
促进酒店销售和房间设施。
· Assist with check-ins/check-outs for Front Desk.
协助前台办理入住/退房。
· Cover guest relations desk.
关注宾客关系接待台。
· Assist all departments in being receptive to the needs of guests.
协助所有部门，帮助客人所需。
·  Attend recreation activities when necessary.
参加必要社交活动。
·  Assist in any other duties when required by the Loyalty Manager.
当忠诚经理需要时协助其工作。
·  Priority Club & Ambassador and regular guest welcome letters.
优悦会会员&大使会员和常客的欢迎信。
·  Solicitation of Priority Club & Ambassador applications.
优悦会会员&大使卡会员招募工作。
· Attending to special requests by guests.
关注客人特殊需求。
· Handle guest complaints and refer them as necessary, follows up on corrective action.
处理客人投诉如必要时需及时汇报，跟进补救行动。
·  Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
检查所有预抵客人和重要宾客名单并检查房间安排情况，房间礼品和客人特殊需求。
· Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
与同事，主管，团队之间保持良好的信任及合作，并为团队带来积极的结果。