楼层主管 Floor Supervisor

Responsible for supervising and checking the reception service of the floor rooms under my jurisdiction, ensuring the normal and smooth reception of the rooms.
负责对所辖楼层客房的接待服务工作实行督导、检查，保证客房接待的正常、顺利进行。
Organized and deployed manpower according to specific reception tasks. For VIP reception, assist the team to master the layout specifications and requirements.
根据具体的接待任务，组织、调配人力。对VIP接待，协助班组掌握布置规格和要求。
Make daily inspection of room layout, cleaning and sanitation, and maintain normal and stable service quality.
每天巡视客房布置、清洁卫生、服务质量保持正常稳定水平。
Summarized and verified the room status, and provided accurate room status report to the front desk in time.
汇总核实客房状况，及时向前台提供准确的客房状况报表。
Regularly maintain the facilities and equipment in the guest room to ensure that the facilities in the room are in good condition and the materials are complete; Timely repair of any damage or failure found. Propose equipment update and layout update plan. Master the daily replacement of linen and room supplies consumption.
对客房设施设备进行定期保养，保证房内设施完好，物资齐全完备；发现损坏或故障及时保修。提出设备更新、布置更新计划。掌握号各班组日常更换的布草及客房用品的消耗情况。
Proactively contact guests and accompanying personnel to understand guests' characteristics and requirements.
主动接触客人及陪同人员，了解客人特点和要求。
Offer to help solve guests requests or problems that cannot be handled by the shift team.
对班组处理不了的客人要求或疑难问题，主动帮助解决或帮助联络。
Responsible for the daily administrative management of each shift. Conduct statistical evaluation on employees' work attitude, labor discipline and work quality.
负责所属各班组的日常行政管理工作。对员工的工作态度、劳动纪律和工作质量进行统计考评。