预定文员Reservation Enthusiast

Responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques. Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Canopy Brand Standards
负责准确记录和处理预订，通过积极主动的销售技能巧使客房销售优化，且同时兼顾礼貌专业的接听，转接所有来电，依照嘉悦里品牌标准及客人的不同需求协同相关部门为客人提供服务，让顾客在到达，停留，离开的整个过程中享受热情周到的服务。