夜班经理/主管 Night Manager/Team Leader

To ensure the smooth running of front desk during the night in the most efficient and effective manner, delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.
维护前厅部的夜间运营，为客人提供高标准服务,同时积极提高营业额和利润。
Provides supportive functional assistance to all departments; interact with guests and members of the community within the limits of established hotel and local policies and procedures. Coordinates with all departments in the hotel
为各部门提供多方位支持，遵循当地政策和酒店程序与酒店客人及周边社区成员保持良好的关系，协调酒店各部门的工作。
Responsible for coordinating and supervising various departments to perform their nighttime duties effectively. Coordinate working relationships among departments during the night, and handle and resolve various issues and unexpected events that arise.负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系，处理和解决发生的各种问题和突发的各类事件。
Receive and escort important guests who arrive at the hotel at night and inspect relevant departments to ensure proper service.
接待和迎送夜间到离店的重要宾客，检查有关部门做好服务工作。
Produce corresponding reports, record the important situation of the day's work, identify problems, and provide suggestions and results for handling, and submit them to superiors for review in a timely manner.
制作相应报表，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交上级阅示。