前台主管 Front Desk Supervisor

岗位职责:
监督和指导前台员工，安排工作任务和排班 处理宾客的预订、入住、退房等业务，确保流程顺畅。监督前台员工的服务态度和质量，提升宾客满意度。及时解决宾客的投诉和问题，协调相关部门处理。组织员工培训，提升员工业务能力和服务水平。管理前台物资，确保充足且合理使用。与其他部门保持良好沟通，协调工作。严格执行酒店的各项规章制度。
Job Responsibility:
Supervise and direct front desk staff, assign tasks and schedule shiftsHandle guest booking, check-in, check-out and other business to ensure smooth process.Monitor the service attitude and quality of front desk staff to improve guest satisfaction.Solve guest complaints and problems in a timely manner and coordinate with relevant departments to deal with them.Organize staff training, improve staff business ability and service level.Manage front desk supplies to ensure adequate and proper use.Maintain good communication and coordination with other departments.Strictly enforce all hotel rules and regulations.
岗位要求：
良好的沟通能力
具有国际性酒店同岗位工作经验2年以上
计算机能力熟练
英语交流能力流利
Job Requirements:
Good communication skills
More than 2 years working experience in international hotel in the same position
Computer proficiency
Fluent in English communication