前台接待 Guest Service Agent

上海静安洲际酒店/公寓项目（筹开）前台接待
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
· Registers and rooms all arrivals according to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmental standards and procedures
· 熟知部门标准工作程序。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
· Maintains cashier float and ensures accurate daily report of all money received
· 保持库存现金限额并保证每日对所收现金进行准确报告。
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange
· 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
· Keeps abreast of all modifications to accounting policies and procedures
· 随时留意会计政策和工作程序的变化 。
Qualifications –
学历
· High School or Vocational Certificate in Hotel Management or equivalent
· 具有高中学历或酒店管理或相关的职业证书。
Experience –
经验
· 1 year experience in guest / customer service, or an equivalent combination of education and experience.
· 拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。