餐饮服务主管—西餐厅

Responsible in assisting the Restaurant Manager in operating a smooth daily restaurant operation. 以服务顾客为中心确保稳定的运作，并有效监督员工。Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。Supervise the maintenance of guests HEO and outlet equipment监督服务设备的维护保养。Ensure standards of guest services as per standard guideline监督客用设施和服务的标准。Seek guest feedback for improvement寻求客人的反馈意见并进行改进Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人。Encourage and inspire team members to provide guests distinct experience in creative ways.运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。 Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.与餐厅经理协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。Supervise cash handling and banking procedures监督现金的处理和存放程序。Prepare daily banking, cash flow reports and sale report编制每日存款和流动资金报告。Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。Deal with irregular payments处理异常的付款情况。Control stock and monitor security procedures控制存货和监督保安成序。Works with Restaurant Manager in preparing and the management of the department’s budget和上级领导一起编制和管理部门预算。