西餐厅主管

MAJOR RESPONSIBILITIES 责任概要
To manage the operation of assigned restaurant/s by developing and implementing strategies and services which meet the needs of owners, employees, and guests.
管理餐厅营运，发展和实施各项战略计划，提供服务以达到和满足业主、员工和客人的需求。
INDICATORS OF SUCCESS业绩评估标准：
§ Financial (GOP, Restaurant Revenue, Average Check, Labor Control)
财政（毛利润，餐厅收入，平均消费，人工控制）
§ Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, Annual Quality Review)
宾客满意度和忠诚度（Medallia 分值，意见卡，年度质量检查）
§ Achievement of employee engagement survey (Kenexa) and retention goals for department
完成员工满意度调查目标和部门目标
SPECIFIC DUTIES 工作任务
Supervises the operation of assigned restaurants and/or lounges
监督餐厅/酒廊营运
§ Coordinates the set-up of restaurant and lounge areas in accordance with Brand’s standards
调整餐厅/酒廊的摆台，使之符合集团标准的要求。
§ Confirms daily specials and new menu additions with the Executive Chef
与行政总厨确认每日特别推荐以及菜单上新增加的菜品。
§ Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
检查餐厅的食品及酒水服务，指导员工提高服务技能和食品展示技能。
§ Inspects assigned restaurants and lounge areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
在餐厅/酒廊进行巡检，并适当的抽查以保证所有的设施能够达到或超越酒店标准。
§ Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
组织每日班前例会，分享特别信息，酒店住房率，预定情况以及菜单上新增的菜品。
Provides employees with the information needed to perform their job effectively
为员工提供必需的信息，提高他们的工作效率。
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
员工入职时向他们介绍部门和酒店情况，并为其提供在岗培训，告知其工作职责。
§ Prioritizes and assigns work
分配员工工作
§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
向部门经理及员工反馈关于员工表现的信息
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
通过提供“Yes! I Can!”这种坦率真诚的服务不断超越客人期望，创造100%的宾客满意度。
§ Communicates and demonstrates Yes I Can! service to other employees
将“Yes! I Can!” 的服务理念传达给员工
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在提供对客服务时投入更多的注意力和责任心，并依靠团队合作
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
解决宾客问题时仔细聆听、真诚的致歉，找到合适的方法并继续跟进
§ Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
在客人不满意时，承担起关注的责任，做出最好的判定，保证100%的宾客满意度
§ Performs other duties as required to provide Yes I Can! genuine hospitality
履行其他“Yes! I Can!” 服务理念所要求的职责
Ensures that the customer receives quality service by providing work direction for restaurant staff.
为餐厅员工指明正确的工作方向，确保客人能够接受到优质的服务
§ Supervises servers and bar persons, verifying that their workstations are stocked, neat and orderly.
监督服务员和吧员，检验他们的工作台，确保整洁、有序、储备充足
§ Ensures that the dining room / private rooms are in a neat and orderly condition at all times.
确保餐厅及包房随时都干净整洁
§ Provides customer with quality service by monitoring staff assignments and responsiveness.
通过管理员工工作任务和反应能力为客人提供优质的服务
§ Liaise with kitchen to ensure timely service and highest standard of food and presentation is adhered to.
与厨房简历密切联系以确保食品能够及时的、高标准的出品
§ Attention to hygiene and restaurant cleanliness.
关注卫生和餐厅清洁
Implements new standards and procedures for the restaurant as and when required.
执行餐厅标准和程序
§ Responsible for on the job training and orientation of all new employees.
负责新员工的入职培训和在岗培训
§ Ensures employees have appropriate level of training for required duties and with regard to safe practices using equipment.
确保员工能够接受到与职责要求相符合培训，并能安全使用器具进行练习
§ Ensures proper grooming, hygiene and prompt attendance of all employees as per rosters and counsel as and when required.
确保所有员工遵守仪容仪表、卫生标准和考勤制度
§ Ensure that all assets within areas of work are maintained and secure at all times.
确保工作区域的资产安全和维修
Ensures the integrity of both cash and charge accounts.
确保现金和各项账目的安全和完整
§ Ensures all approval for voids and any discrepancies are reported immediately and followed up in a timely manner.
确保所有的账单删除和任何账目差异都能及时汇报和跟进
§ Provides accurate reports of operations for management as requested.
根据要求为管理层提供精确地营运报告
§ Assists in conducting monthly stock takes.
协助月度盘点
§ Responsible for cashiering during hours when rostered on and ensures correct accounting procedures are followed.
班次需要时负责收银的工作，确保正确的记账程序得以执行
Adheres to and ensures all line employees adhere to the hotel policies and procedures.
确保所有岗位的员工都坚持遵循酒店的政策和程序
§ Attends work on time as scheduled.
按照班表准时到岗
§ Follows hotel grooming and dress standards.
遵守酒店仪容仪表和着装标准
§ Minimizes safety hazards by following all safety rules and procedures.
遵守和执行安全规章制度和程序，将安全危害减小到最低
§ Refrain from personal conversations with other staff at the main entrance.
禁止在公共区域和主要通道与其他同事私自聊天
§ Keeps Manager fully informed of all problems or unusual matters of significance.
确保餐厅经理全面了解餐厅的所有问题和意外状况
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用与酒店政策和程序协调一致的方法，及时有效的履行本岗位职责和义务，以达到本职位所要求的目标
§ Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment.
与其他部门同事建立良好的工作关系，创建和维护一个和谐的工作环境
§ At all times projects a favourable image of the Hotel to the public.
对外建立和维护酒店的良好形象