包饼房厨师长

MAJOR RESPONSIBILIES 责任概要 :
To provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Marriott Standards and Policies; training and guidance of trainees and attendants.
通过坚持和执行各种万豪标准各项政策；培训和指导其部门其他员工和实习生，为所有顾客提供始终如一的，高质量保证的食品和服务。
Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.
带领员工准备高质量的糕点，展现出创造性的烘焙和装饰才能。致力于持续提升宾客和员工的满意度，同时保持运营预算。领导团队的发展和培训，提升生产力及符合标准。必须确保符合食品和卫生标准。
CORE WORK ACTIVITIES 核心工作内容
Leading Pastry Culinary Team 领导饼房团队
1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
利用人际交往和沟通技巧来领导、影响和鼓励他人;倡导合理的财务/商业决策;展现出诚实/正直的质量，以身作则。
2. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
监督和管理员工。管理所有日常运营事务。对员工职位有充分的了解，能够在员工缺席时履行职责。
3. Encourages and builds mutual trust, respect, and cooperation among team members.
鼓励并建立团队成员之间的相互信任、尊重和合作。
4. Serves as a role model to demonstrate appropriate behaviors.
作为榜样展示适当的行为。
5. Ensures and maintains the productivity level of employees.
确保并维持员工的生产力水平。
6. Communicates performance expectations in accordance with job descriptions for each position.
根据每个职位的工作描述传达绩效期望。
7. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
建立并维护与员工的开放、合作关系，并确保团队内的员工也这样做。
8. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
征求员工反馈，采用“门户开放”政策，并评估员工满意度结果，以识别并解决员工的问题。
9. Leads shifts while personally preparing food items and executing requests based on required specifications.
在轮班时根据标准准备食品。
10. Supervises and coordinates activities of cooks engaged in food preparation.
监督和协调从事食品准备的厨师的活动。
Ensuring Culinary Standards and Responsibilities are Met 确保符合标准及责任落实
1. Develops, designs, or creates new ideas, relationships, systems, or products, including artistic contributions.
开发、设计或创造新的想法、关系、系统或产品，包括艺术贡献。
2. Recognizes superior quality products, presentations and flavor.
认识到优质产品、展示和风味的重要性。
3. Maintains food preparation handling and correct storage standards.
维持食品准备和正确储存的标准。
4. Maintains purchasing, receiving and food storage standards.
维护采购、接收和食品储存标准。
5. Supports procedures for food & beverage portion and waste controls.
支持食品和饮料分发及废物控制程序。
6. Follows proper handling and right temperature of all food products.
遵循所有食品产品的正确处理和适宜温度。
7. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
监督糕点制作操作流程，确保遵守所有食品和饮料政策、标准和程序。
8. Ensures compliance with all applicable laws and regulations.
确保遵守所有适用的法律和法规。
9. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
准备和烹饪各种类型的食品，无论是定期进行还是为特殊客人或活动准备。
10. Checks the quality of raw and cooked food products to ensure that standards are met.
检查生食和熟食产品的质量，以确保符合标准。
11. Assists in determining how food should be presented and creates decorative food displays.
协助确定食物应该如何呈现，并创建装饰性食品展示。
Ensuring Exceptional Customer Service 确保卓越的客户服务
1. Provides services that are above and beyond for customer satisfaction.
提供超出客户满意度的服务。
2. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
管理日常运营，确保质量、标准，并满足客户在每天的期望。
3. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通过沟通和协助，帮助员工理解客人的需求，并在必要时提供指导、反馈和个性化辅导从而提升服务质量。
4. Sets a positive example for guest relations.
为宾客关系树立积极的榜样。
5. Empowers employees to provide excellent customer service.
增强员工提供卓越客户服务的能力。
6. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
在所有部门会议中强调客户满意度，并专注于持续改进。
7. Strives to improve service performance.
努力提高服务绩效。
Maintaining Culinary Goals 聚焦烹饪目标
1. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
达成并超越目标，包括绩效目标、预算目标、团队目标等。
2. Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具体目标和计划，以优先级排序、组织和完成工作。
3. Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
培训员工安全程序，并监督他们遵守损失预防政策的能力，以防止事故和控制成本。
4. Purchases appropriate supplies and manage inventories according to budget.
根据预算购买适当的用品并管理库存。
Supports Training and Development Activities 支持培训和发展活动
1. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
识别他人的发展需求，并通过指导、辅导或以其他方式帮助他人提高他们的知识或技能。
2. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.
参与培训餐厅员工关于菜单项目，包括食材、制作方法和独特口味。
3. Manages employee progressive discipline procedures.
管理员工的渐进式纪律处分程序。
4. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
审查人员配置水平，以确保满足客户服务、运营需求和财务目标。
5. Ensures property policies are administered fairly and consistently.
确保酒店政策公平且一致地执行。
6. Participates in the employee performance appraisal process, providing feedback as needed.
参与员工绩效评估过程，根据需要提供反馈。
7. Uses all available on the job training tools for employees.
为员工使用所有可用的在职培训工具。
8. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
根据需要协助面试和招聘具有适当技能的员工团队成员。
Additional Responsibilities 额外职责
1. Analyzes information and evaluates results to choose the best solution and solve problems.
分析信息并评估结果，以选择最佳解决方案并解决问题。
2. Brings issues to the attention of the department manager and Human Resources as necessary.
根据需要将问题提请部门经理和人力资源部注意。
3. Attends and participates in all pertinent meetings.
参加所有相关的会议。